🛡️ Refund Policy

At Verdepet Labs, we stand behind the quality and integrity of our products. If you’re not fully satisfied with your purchase, we’re here to help.

✅ 30-Day Money-Back Guarantee

If you're unhappy with your order for any reason, you may request a refund within 30 days of receiving your item.

📦 Eligibility Requirements

To be eligible for a refund:

• Your item must have been purchased directly from verdepetlabs.com

• The product must be returned in original or gently used condition

• Proof of purchase (order number or confirmation email) is required

💸 How to Request a Refund

1. Email us at support@verdepetlabs.com with your order details

2. Include a brief reason for the return (so we can improve)

3. We’ll respond within 24–48 hours with return instructions

🚚 Return Shipping

Customers are responsible for return shipping unless the product arrived damaged or defective. We recommend using a trackable shipping method.

🔁 Exchanges

We do not offer product exchanges at this time. Please request a refund and place a new order if needed.

🧡 Our Commitment

We believe in transparency, integrity, and doing right by our customers—especially when it comes to your pet’s health and safety. If something’s not right, we’ll make it right.