Refund Policy
Last Updated: May 2026
At VerdePet Labs, customer satisfaction is important to us. We strive to provide high-quality pet wellness products designed to support dogs and cats with simple, plant-powered care.
Please review our refund and return policy below.
1. Purchases Through Third-Party Retailers
Many VerdePet Labs products are sold through third-party platforms such as Amazon and other authorized retailers.
If you purchased a product through a third-party retailer, all returns, refunds, exchanges, and shipping policies are subject to that retailer’s policies.
Please contact the original retailer directly regarding:

• Returns

• Refund requests

• Shipping issues

• Exchanges

• Damaged products

2. Direct Purchases
If products are purchased directly from VerdePet Labs through this website, eligible refund requests may be submitted within 30 days of delivery.
To qualify for a refund:

• The item must be unused or minimally used

• The product must be returned in its original packaging when possible

• Proof of purchase may be required

Refund eligibility is determined at the discretion of VerdePet Labs.
3. Non-Refundable Items
For health, safety, and hygiene reasons, certain products may not qualify for return or refund, including:

• Opened consumable products

• Heavily used products

• Products damaged due to misuse

• Clearance or promotional items

4. Damaged or Incorrect Orders
If you receive:

• A damaged item

• An incorrect item

• A defective product

please contact us within 7 days of delivery.
When contacting us, please include:

• Your order information

• Description of the issue

• Photos if applicable

We will review the issue and work toward an appropriate resolution.
5. Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to:

• Our shipping error

• A damaged or defective product

Customers may be responsible for return shipping costs unless otherwise stated.
6. Refund Processing
Approved refunds will be processed to the original payment method.
Please allow several business days for refunds to appear depending on your financial institution or payment provider.
7. Wholesale Orders
Wholesale and bulk orders may be subject to separate return and refund policies.
Wholesale customers should contact VerdePet Labs directly regarding any concerns related to wholesale purchases.
8. Contact Information
For refund or return inquiries, please contact:
VerdePet Labs
Email: sales@verdepetlabs.com
Website: www.verdepetlabs.com
9. Policy Changes
VerdePet Labs reserves the right to modify this Refund Policy at any time without prior notice.
Updated policies become effective immediately upon posting to the website.